Privacy Policy

Information We Collect

At Aether Lashon Hotel, we collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number)
• Reservation and booking details
• Payment information (processed securely through encrypted channels)
• Guest preferences and special requests
• Communication records and feedback

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide personalized guest services and experiences
• Communicate with you about your stay and our services
• Improve our facilities and services
• Send promotional offers (with your consent)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To trusted service providers who assist in operating our hotel
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We use both session and persistent cookies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and offers

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Reservation data is typically retained for 7 years for accounting and legal purposes, while marketing preferences are kept until you withdraw consent.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Last updated: January 2024